Why Your Payment Method Isn't Showing on Rebrickable and How to Fix It
Your payment method may not appear on Rebrickable because the site hasn't synced it yet, your browser is blocking it, or your account settings need updating
Rebrickable is a third-party LEGO database and parts marketplace. When you try to buy parts or pay for a subscription, the payment method you added should show up in your checkout. If it doesn't, the problem is usually one of three things: the payment method didn't save properly to your account, your browser cache is interfering, or your account permissions need adjustment. Most of these are fixable in a few minutes without contacting support.
The most common cause is a browser cache issue. Your browser stores old versions of web pages to load them faster next time. If you added a payment method but the page didn't refresh properly, your browser may still be showing the old version without the new card. Clearing your cache and cookies, then logging back in, solves this in most cases.
Key Takeaways
- Clear your browser cache and cookies, then log out and back into Rebrickable to force a fresh page load that includes your payment method.
- Check that your payment method actually saved by going to your account settings and looking at the payment methods section — if it is not listed there, it never saved to the server.
- Verify your browser is not blocking third-party scripts or cookies, because Rebrickable's payment form may not load without them.
- If your payment method is saved in your account but still does not appear at checkout, try a different browser or device to rule out a local problem.
- Contact Rebrickable support with a screenshot of your account settings showing the payment method is saved, so they can investigate server-side issues.
Clear your browser cache and log back in
Your browser stores images, scripts, and page layouts so websites load faster. If you added a payment method but the page did not fully refresh, your browser is still showing the old cached version without your new card. Clearing the cache forces your browser to download the current version of the page.
In Chrome, press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac). Select "All time" under the time range, check "Cookies and other site data" and "Cached images and files", then click "Clear data". In Firefox, press Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac), select "Everything", and click "Clear Now". After clearing, close the browser completely and reopen it. Log back into Rebrickable and check whether your payment method now appears.
Verify your payment method actually saved to your account
Before troubleshooting checkout, confirm that Rebrickable actually saved your payment method to your account in the first place. Log into Rebrickable, click on your account menu (usually your username or profile icon in the top right), and look for "Account Settings", "Payment Methods", "Billing", or "My Cards". The exact label varies, but there should be a section listing every payment method you have added.
If your card or payment method is listed there, it saved successfully and the problem is at checkout. If it is not listed, the payment method never saved to the server — this usually means the form encountered an error you may not have seen, or your browser blocked the submission. Try adding the payment method again, and watch for any error messages. If you see one, note the exact text and include it when you contact Rebrickable support.
Check your browser's privacy and security settings
Some browsers and browser extensions block third-party scripts or cookies by default. Rebrickable's payment form may need these to load and function. If your browser is set to "Block all cookies" or "Block third-party cookies", the payment form may not appear at checkout, or it may appear but not save your selection.
In Chrome, go to Settings > Privacy and security > Cookies and other site data. Make sure it is not set to "Block all cookies". If you use an extension like uBlock Origin or Privacy Badger, try disabling it temporarily on Rebrickable's site and see whether the payment method then appears. If disabling the extension fixes it, add Rebrickable to the extension's whitelist so it does not block the payment form in the future.
Try a different browser or device
If your payment method is saved in your account but still does not show at checkout, the problem may be specific to your browser or computer. Try logging into Rebrickable on a different browser (if you normally use Chrome, try Firefox or Safari) or on a different device (phone, tablet, or another computer). If the payment method appears in the other browser or device, the issue is local to your original setup.
This tells you the problem is not with your Rebrickable account or payment method itself, but with how your original browser or device is communicating with Rebrickable. In that case, clearing cache and cookies (as described above) is your best next step. If the payment method still does not appear even after clearing cache, try uninstalling and reinstalling your browser, or check whether a recent update to your browser or an extension caused the problem.
Contact Rebrickable support with account details
If you have confirmed that your payment method is saved in your account settings but does not appear at checkout, and the problem persists across browsers and devices, the issue is likely on Rebrickable's server side. Before you contact them, take a screenshot of your account settings page showing the payment method is listed. This proof saves support time and helps them investigate faster.
Go to Rebrickable's support page or contact form (usually found in the footer of their website under "Help" or "Contact Us"). Describe the problem clearly: "My payment method is saved in my account settings, but it does not appear when I try to check out." Include the screenshot, the type of payment method (credit card, PayPal, etc.), and which browser and device you are using. Support can then check whether the payment method is actually linked to your account on their end and whether there is a technical issue preventing it from displaying at checkout.
Frequently Asked Questions
Why does my payment method show in my account but not at checkout?
This usually means your browser cached an old version of the checkout page before your payment method was added. Clear your cache and cookies, log out completely, close your browser, reopen it, and log back in. This forces your browser to download the current checkout page with your payment method included.
Can I use a different payment method if one is not showing?
Yes. If one payment method is not appearing, try adding a different card or payment option (such as PayPal if Rebrickable offers it). If the new payment method appears at checkout, the problem was specific to the first card. If the new one also does not appear, the issue is likely a browser or account setting problem affecting all payment methods.
What if I see an error message when I try to add a payment method?
Write down the exact error message and include it when you contact Rebrickable support. Common errors include "Payment declined" (contact your bank), "Invalid card number" (check the digits), or "Server error" (Rebrickable's problem, not yours). Support can tell you whether the error is on your end or theirs.
Does clearing my cache delete my passwords?
It depends on what you clear. If you check "Cookies and other site data" but not "Passwords", your saved passwords stay. If you check "Passwords", they will be cleared and you will need to log in again. Most people should clear cache and cookies but leave passwords checked off.
Why is my payment method saved but Rebrickable keeps asking me to add one?
This usually means your browser is not storing the cookie that remembers you selected that payment method. Clear your cache and cookies, log back in, and try selecting the payment method again at checkout. If it keeps forgetting, check whether your browser is set to delete cookies when you close it (Settings > Privacy > Cookies).