Amazon One Is Shutting Down June 3: What to Do With Your Payment Method
Amazon One is ending on June 3, 2024, and you need to remove it from your Amazon account before that date
Amazon announced it will shut down Amazon One, its palm-scanning payment service, on June 3, 2024. If you enrolled your palm print to pay at Amazon Go stores or linked it to your Amazon.com account, that access will stop working. You won't lose money or data, but you do need to update your payment method now so you don't hit a dead end at checkout.
Amazon One was a biometric payment system that let you scan your palm instead of using a card or phone. It worked at Amazon Go convenience stores and some Whole Foods locations, and a small number of people linked it to their Amazon.com account for online purchases. The company did not publicly explain why it was discontinuing the service, only that it would end on the date specified.
Key Takeaways
- Amazon One stops working on June 3, 2024, so you must remove it from your Amazon account or add a backup payment method before that date.
- If you used Amazon One at Amazon Go stores, you'll need to use a credit card, debit card, or mobile wallet instead starting June 3.
- Your palm print data will be deleted, and Amazon One accounts will no longer exist after the shutdown date.
- You can remove Amazon One from your account now through the Amazon app or website under your payment methods.
How to remove Amazon One from your account
Log into your Amazon account on a computer or the Amazon app. Go to Account, then select Login & security. Look for Amazon One in the list of payment methods or linked services. Click Remove or Delete next to it.
If you don't see Amazon One listed, it may not have been linked to your online account—it might only have been set up for in-store use at Amazon Go. In that case, you don't need to do anything in your account settings, but you should have another payment method ready the next time you shop in person.
What happens if you don't remove it before June 3
If Amazon One is still linked to your account when the service ends, your checkout will fail if you try to use it. You won't be charged, but you'll get an error message and won't be able to complete your purchase until you add a different payment method.
At Amazon Go stores, the palm scanners will simply stop working. You'll need to use a physical credit card, debit card, or a mobile wallet like Apple Pay or Google Pay instead. Store staff can help you complete the transaction with an alternative method if you arrive without one.
Payment methods to use instead
Amazon accepts all major credit cards, debit cards, and prepaid cards. You can also use Amazon Pay (a service that lets you check out using your Amazon account credentials on other websites), Apple Pay, Google Pay, or Amazon gift cards. If you shop at Amazon Go stores, the same payment methods work there too.
If you want a contactless payment experience similar to what Amazon One offered, mobile wallets like Apple Pay and Google Pay let you scan or tap your phone at checkout. They're faster than entering card details and work at most retailers, not just Amazon.
What happens to your palm print data
Amazon will delete your palm print information from its servers after June 3. You won't be able to recover it or use it anywhere else, because Amazon One was proprietary to Amazon—no other company used the same system. If you're concerned about biometric data privacy, deletion means there's no record of your palm print stored by Amazon after the shutdown.
Why Amazon discontinued the service
Amazon did not state a specific reason for ending Amazon One. The service never expanded widely beyond Amazon Go stores and a handful of Whole Foods locations, and uptake was limited. Biometric payment systems have faced slower adoption than traditional cards or mobile wallets, partly because they require enrollment and partly because most people already have payment methods that work everywhere.
The shutdown affects a relatively small number of people compared to Amazon's total customer base, but it's a reminder that even services backed by large companies can be discontinued if they don't gain traction.
Timeline for the shutdown
| Date | What happens |
|---|---|
| Now until June 2, 2024 | Amazon One still works; you can remove it from your account or keep using it |
| June 3, 2024 | Amazon One stops working; palm scanners go offline; linked accounts can no longer use it for payment |
| After June 3, 2024 | Palm print data is deleted; Amazon One accounts no longer exist |
Frequently Asked Questions
Will I lose money if I don't remove Amazon One before June 3?
No. Amazon One is only a payment method, not a stored balance or account with funds. Removing it just disconnects that way of paying. Your Amazon account, balance, and purchase history remain unchanged.
Can I use Amazon One after June 3 if I don't remove it?
No. The service will be completely shut down. Palm scanners at stores will not work, and any attempt to use it online will fail. You'll need to add a different payment method to complete any purchase.
Do I need to do anything if I only used Amazon One at Amazon Go stores and never linked it online?
You don't need to log in and remove anything, but you should have a credit card, debit card, or mobile wallet ready before you visit an Amazon Go store after June 3, since the palm scanners won't work.
What if I want a biometric payment option after Amazon One shuts down?
Mobile wallets like Apple Pay and Google Pay use your phone's fingerprint or face recognition to authorize payments, which is a similar experience. They work at most retailers and online, and they're more widely supported than Amazon One was.