How to Pay Your CU Medicine Bill Online
What CU Medicine's payment website does and doesn't do
CU Medicine (www.cumedicine.us) is the billing portal for the University of Colorado health system. It lets you view your bill, make one-time payments by bank account or card, set up automatic monthly payments, and download statements. The site does not process financial aid applications, negotiate bills, or enroll you in payment plans — those are handled separately by phone or mail.
If you received care at UCHealth facilities in Colorado (including University of Colorado Hospital, UCHealth clinics, or affiliated providers), your bill likely routes through this system. The portal is free to use and does not charge extra fees for online payments, though your bank may charge its own ACH or card processing fees.
Key Takeaways
- You can log in to www.cumedicine.us with your patient ID and date of birth to view and pay bills without creating a new account.
- One-time payments by bank account (ACH) usually post within one to two business days; card payments post the same day but may carry your card issuer's fees.
- Automatic monthly payments can be set up through the portal, but you must cancel them manually if you no longer want them.
- If you cannot pay in full, contact CU Medicine's financial counseling team by phone to discuss payment plans, hardship programs, or financial aid — these options do not appear on the website.
- Payments made online do not automatically stop collection activity; you should contact the billing department directly if you are behind and have applied for aid.
How to log in and find your bill
Go to www.cumedicine.us and select "Log In" or "Patient Portal." You will need your patient ID (printed on your bill or insurance explanation of benefits) and your date of birth. You do not need to create a separate username — the portal uses these two pieces of information to pull up your account.
Once logged in, select "Billing" or "My Bills" to see all open balances. The portal shows the date the bill was generated, the amount due, and the due date. If you have multiple bills from different visit dates, they may appear as separate line items. Click on any bill to see the itemized charges (what was billed for — office visit, lab work, imaging, etc.) and which insurance, if any, has already paid.
If you cannot find your bill online, it may not have been generated yet. Medical bills typically take two to four weeks to arrive after your visit. If more than a month has passed, call CU Medicine's billing department at the number on any paper bill you received, or contact your provider's office directly to confirm the bill was sent.
Making a one-time payment online
From your bill view, select "Pay Now" or "Make a Payment." The portal will ask you to choose a payment method: bank account (ACH) or debit/credit card. Enter the amount you want to pay — you can pay the full balance or a partial amount.
If you choose ACH (bank account), you will enter your routing number and account number. These payments usually post within one to two business days and do not carry processing fees. If you choose a card, the payment posts the same day, but your card issuer may charge a fee (typically 2 to 3 percent of the amount). The portal will show you any applicable fee before you confirm.
After you submit, the portal displays a confirmation number. Write it down or take a screenshot. You will receive an email receipt within a few minutes. If you do not see the payment post within the timeframe shown (one to two days for ACH, same day for card), log back in and check your bill balance — sometimes the portal takes a few hours to update.
Setting up automatic monthly payments
If you have a large balance and want to pay it over time, you can set up automatic payments directly through the portal without calling. Select "Manage Automatic Payments" or "Recurring Payments," then choose your payment method (ACH or card), the amount, and the day of the month you want it to come out.
Automatic payments will continue every month until you cancel them. The portal does not send a reminder before each payment, and there is no automatic stop date — you must log back in and manually turn off the recurring payment when you are done. If you set up automatic payments and then receive financial aid or a payment plan approval, contact the billing department immediately to cancel the recurring payment so you do not pay twice.
Keep a record of the date you set up the automatic payment and the amount. If a payment fails (for example, if your bank account closes), the portal may not notify you right away, and your bill could be sent to collections. Check your account every month to confirm the payment went through.
What to do if you cannot pay the full amount
The online portal only lets you pay what you owe — it does not offer payment plans, financial aid, or hardship programs. To explore those options, you must contact CU Medicine's financial counseling team by phone. The number is usually printed on your bill under "Questions About Your Bill" or "Patient Financial Services."
When you call, tell them your situation: you lost income, have medical debt from another provider, or face a hardship. They can discuss a payment plan (spreading payments over several months), financial aid (a discount or write-off based on income), or charity care (free or reduced care for uninsured or low-income patients). Some of these programs require you to submit income documentation (tax returns, pay stubs, or a letter stating your household size and income).
If you have already made a payment online but then received aid approval, contact the billing department to request a refund or credit to future bills. Do not assume the aid was applied automatically — you may need to follow up in writing or by phone to confirm.
Understanding what happens after you pay
Once your payment posts, your bill balance decreases. If you paid in full, the bill is marked as paid and should no longer appear in your "open balance" section. If you paid partially, the remaining balance stays on your account and continues to accrue interest or late fees depending on CU Medicine's policy (check your bill for the interest rate, if any).
Payments made online do not automatically stop collection calls or letters if your account was already referred to a collection agency. If you are behind on your bill and have made a payment or applied for aid, contact the billing department in writing (email or certified mail) to document what you have done. Keep copies of payment confirmations and any correspondence about aid applications.
If your bill is very old (usually more than 180 days past due) and you have not made contact with the billing department, it may have been sold to a third-party collector. In that case, the online portal may no longer show the balance, and you will need to contact the collection agency directly. The collection agency's name and contact information should appear on any letters you receive.
Troubleshooting common issues
I cannot log in. Double-check that you are using your patient ID (not your name) and your date of birth exactly as it appears in the system. If you still cannot log in, call the patient portal support line — the number is on the login page. They can reset your access or confirm whether your account exists.
My payment was rejected. This usually means your bank account or card information was entered incorrectly, your card has expired, or your bank declined the transaction. Log back in, verify your payment method details, and try again. If it fails a second time, use a different payment method or call the billing department to pay by phone.
I paid online but my bill still shows a balance. The portal may take a few hours to update after an ACH payment. Wait one to two business days and log back in. If the balance has not changed after two business days, contact the billing department with your payment confirmation number.
I set up automatic payments but want to cancel them. Log back into the portal, go to "Manage Automatic Payments," and select "Cancel" or "Stop." Confirm the cancellation. If you cannot find this option, call the billing department to cancel by phone and ask them to send you written confirmation.
Frequently Asked Questions
Do I have to create an account to pay online?
No. You log in with your patient ID and date of birth. The portal does not require a username, password, or email address to make a one-time payment, though you will receive an email receipt after you pay.
Can I pay someone else's CU Medicine bill online?
Only if you have their patient ID and date of birth. The portal does not have a way to pay on behalf of another person without their login information. If you are a family member or caregiver, ask the patient to log in and add you as an authorized user, or contact the billing department to arrange payment by phone.
What if I paid online but then received a bill in the mail for the same amount?
This usually means the bill was generated before your payment posted. Wait a few days for the payment to clear, then check the portal again. If the paper bill still shows a balance after your payment has posted online, call the billing department with your payment confirmation number and ask them to update the paper bill or send you a corrected one.
Will paying online affect my credit score?
Paying on time does not hurt your credit. However, if your account was already reported to the credit bureaus as late or sent to collections before you paid, the late payment will remain on your credit report for seven years. Paying now stops future damage but does not erase past late payments.
Can I dispute a charge through the online portal?
No. The portal is for viewing and paying bills only. To dispute a charge, contact the billing department by phone or mail. They will ask you to explain which charge you dispute and why, and they may request documentation (such as an explanation of benefits from your insurance). Disputes can take several weeks to resolve.