How to Pay Your Apria Medical Equipment Bill
What Apria Bill Pay Is and How It Works
Apria Bill Pay is the online payment system Apria Healthcare uses to collect money for oxygen equipment, mobility devices, wound care supplies, and other durable medical equipment rentals or purchases. When you receive equipment from Apria—whether a CPAP machine, wheelchair, hospital bed, or oxygen concentrator—your bill arrives with instructions to pay through their website, by phone, or by mail.
The system lets you make one-time payments or set up automatic recurring payments if you have an ongoing rental. Apria pulls payment information directly from your bank account (called an ACH transfer) or accepts credit and debit cards. Most payments process within one to two business days, though the exact timing depends on your bank and when you submit the payment during the business day.
Understanding how Apria's payment system works matters because medical equipment bills often come with insurance complications—your insurer may cover part of the cost, you may owe a copay or coinsurance, or you may be responsible for the full amount if equipment is not covered. Knowing where your payment goes and what happens if you miss a due date helps you stay on top of the bill without surprises.
Key Takeaways
- Apria Bill Pay accepts ACH bank transfers, credit cards, and debit cards through their website, phone line, or mail, with most payments reaching Apria within one to two business days.
- You can set up automatic recurring payments for ongoing equipment rentals so you do not have to remember to pay each month.
- If your insurance covers part of the equipment cost, Apria will bill you only for your portion after the insurance claim processes, which can take several weeks.
- Late payments may result in equipment being picked up or service being suspended, so contacting Apria immediately if you cannot pay by the due date is important.
- If you are having financial hardship, Apria may offer payment plans or temporary deferrals—ask about these options before missing a payment.
How to Make a Payment Through Apria's Website or Phone
To pay online, visit Apria's website and look for the "Pay My Bill" or "Make a Payment" link, usually found in the top navigation or footer. You will need your account number (found on your bill) and either a bank account for ACH transfer or a credit or debit card. Enter the amount you want to pay, the date you want it to process, and your payment method. Review the details before confirming—once submitted, the payment is locked in.
If you prefer to pay by phone, call Apria's customer service number (listed on your bill) and speak to a representative who can process the payment over the phone. Have your account number and payment method ready. Phone payments are useful if you have questions about your bill or want to discuss payment options before paying.
Payments by mail are slower but still an option: write a check or money order, include your account number on the back, and mail it to the address on your bill. Mail payments typically take five to seven business days to reach Apria and another one to two days to post to your account, so plan ahead if you are close to a due date.
Setting Up Automatic Payments for Ongoing Equipment Rentals
If you rent equipment from Apria on a monthly basis—such as a CPAP machine or oxygen concentrator—setting up automatic payments saves you from having to remember each month. During your first payment, you can choose to make that payment recurring. Apria will deduct the same amount from your bank account or card on the same day each month, usually around the due date on your bill.
Automatic payments reduce the risk of late fees and service interruption because the payment goes through even if you forget. However, you remain responsible for checking that the amount is correct each month, especially if your bill changes due to insurance adjustments or equipment upgrades. If Apria's automatic payment amount does not match your actual bill, contact them to correct it before the payment processes.
You can stop automatic payments at any time by logging into your account online or calling customer service. If you need to pause payments temporarily due to financial hardship, ask Apria about a temporary deferral rather than simply canceling—they may be able to work with you.
Understanding Your Bill When Insurance Is Involved
When your insurance covers part of your medical equipment cost, Apria typically bills your insurer first. Once the insurance claim processes—which can take two to four weeks—Apria will send you a bill for your portion: the copay, coinsurance, or any amount the insurance did not cover. This means your first bill from Apria may be a statement of charges, not a bill you owe yet.
If you receive a bill before insurance has processed, contact Apria to confirm whether it is a preliminary bill or a final bill you owe. Paying a preliminary bill may result in a credit to your account, or Apria may refund you once insurance pays. Asking this question before paying prevents confusion and potential overpayment.
If your insurance denies coverage for the equipment, Apria will bill you for the full cost. You have the right to see the denial letter from your insurance and understand why coverage was refused. If you believe the denial is incorrect, you can file an appeal with your insurance company—ask Apria for documentation to support your appeal.
What Happens If You Miss a Payment or Cannot Pay on Time
If your payment is late, Apria may charge a late fee (the amount varies) and may suspend or discontinue service. For equipment like oxygen or CPAP machines that you rely on daily, service suspension can be serious. Some equipment may be picked up by Apria if the account remains unpaid for an extended period.
If you know you cannot pay by the due date, contact Apria before the payment is late. Explain your situation and ask whether they offer a payment plan, a temporary deferral, or a reduced payment option. Many companies prefer to work out a plan rather than pursue collection, and Apria may be willing to extend your due date or split your bill into smaller payments over several weeks.
If you are experiencing financial hardship due to job loss, medical emergency, or other crisis, mention this when you call. Some Apria locations have relationships with local assistance programs or can refer you to resources that help pay medical bills. The worst outcome comes from ignoring the bill—the best outcome comes from communicating early.
Disputing a Charge or Correcting a Billing Error
If you notice a charge on your Apria bill that you do not recognize, or if you believe you were billed twice for the same equipment, contact Apria's billing department immediately. Have your bill in front of you and be specific about which charge is wrong. Apria will investigate and either correct the error or explain why the charge is correct.
If Apria billed you for equipment you returned, or if you were charged after your rental ended, ask for a written explanation of the charge. Request a credit or refund if the charge is an error. Keep records of all communications—dates, names of representatives, and what was discussed—in case you need to escalate the dispute.
If Apria does not resolve the dispute to your satisfaction, you can file a complaint with your state's Attorney General office or with your insurance company if the bill involves a coverage question. You can also dispute a credit card charge through your card issuer if Apria charged your card in error.
Payment Methods and Security
Apria accepts ACH transfers (direct debit from your bank account), credit cards, and debit cards. ACH transfers are often the cheapest option because Apria does not pay processing fees, so they may not charge you a fee. Credit and debit card payments may carry a small fee—ask Apria whether they charge for card payments before you choose this method.
When you enter payment information online, Apria's website should use encryption (look for "https://" in the web address and a lock icon in your browser). Never share your full account number, Social Security number, or banking details via email or text message unless you initiated the contact and you are certain you are communicating with Apria's official number or website.
If you receive an email or text claiming to be from Apria asking you to "verify" your payment information or click a link to update your account, do not click. Scammers impersonate medical companies to steal banking information. Instead, call the number on your actual Apria bill to confirm whether the message is real.
Frequently Asked Questions
How long does it take for an Apria payment to show up on my account?
ACH transfers and card payments typically post within one to two business days. Payments submitted on weekends or after business hours may not process until the next business day. Mail payments take five to seven days to arrive plus one to two days to post. If you are close to a due date, pay online or by phone to ensure the payment reaches Apria in time.
Can I pay Apria with a payment plan instead of paying the full bill at once?
Apria does not automatically offer payment plans, but you can request one by calling their billing department. Explain your situation and ask whether they can split your bill into smaller monthly payments. They may agree, especially if you have a good payment history or if the bill is large. Get any agreement in writing so both you and Apria have a record.
What if my insurance says they will pay Apria directly, but I still received a bill?
Insurance companies sometimes take longer to pay than expected, or they may pay less than Apria billed. Contact Apria's billing department with your insurance claim number and ask them to verify the claim status. If insurance has not paid yet, ask Apria to hold your bill until the claim processes. Do not pay out of pocket if insurance is supposed to cover it, unless you want to pay now and wait for a refund later.
Can I get a refund if I return my equipment early?
Whether you receive a refund depends on your rental agreement and how much time is left on your billing cycle. Contact Apria before you return equipment to ask about refund or credit policies. Some companies prorate refunds based on the number of days you used the equipment; others may not refund if you are past a certain point in the month. Knowing the policy before you return the equipment prevents disputes.
What should I do if Apria threatens to pick up my equipment because I have not paid?
Contact Apria immediately and explain your situation. Ask for a payment plan, a temporary deferral, or a deadline extension. If you cannot reach a resolution with Apria directly, contact your state's Attorney General office or a local legal aid organization—they may be able to help you negotiate or connect you with financial assistance programs. Do not ignore the threat, as equipment pickup can leave you without necessary medical support.