How Intermountain Bill Pay Works and What You Need to Know
What Intermountain Bill Pay Is
Intermountain Bill Pay is a payment system run by Intermountain Healthcare, a large health system in the western United States. It lets you pay medical bills from Intermountain hospitals and clinics online, by phone, or through automatic recurring payments. The system is free to use — Intermountain does not charge a fee for paying your bill this way.
When you receive a bill from an Intermountain facility, that bill will include information about how to access Bill Pay. You do not need to set up a separate account with a third-party company; you pay directly through Intermountain's own system. This matters because your payment goes straight to the health system, with no middleman handling your banking information.
Bill Pay is designed for people who want to avoid mailing a check, set up a payment plan, or automate regular payments. It works alongside other payment methods Intermountain offers, so you can choose what fits your situation.
Key Takeaways
- Intermountain Bill Pay is a free payment system you can access online, by phone, or through automatic recurring payments without setting up a separate account.
- You can pay a single bill, set up a payment plan to spread the cost over time, or arrange automatic payments from your bank account.
- To use Bill Pay, you will need your bill number or account number, which appears on your Intermountain bill statement.
- Payments typically post within one to three business days, depending on whether you pay immediately or schedule a future date.
- If you cannot afford your bill, Intermountain has financial assistance programs separate from Bill Pay that may reduce or eliminate what you owe.
How to Access and Use Intermountain Bill Pay
The most common way to reach Bill Pay is through the Intermountain patient portal, called MyChart. If you have a MyChart account, log in, find the bill in your messages or billing section, and follow the link to pay. You can pay immediately or schedule a payment for a future date. If you do not have a MyChart account yet, you can create one using your email address and a bill statement.
If you prefer not to use the online portal, you can call Intermountain's billing department directly. The phone number will be on your bill. When you call, have your bill number ready, and a representative can walk you through payment options over the phone, including setting up automatic payments.
A third option is to pay by mail, though this is slower. Write your account number on a check and mail it to the address listed on your bill. Mail payments typically take seven to ten business days to reach Intermountain and post to your account.
Setting Up Automatic Payments or a Payment Plan
If you want to pay the same amount every month without logging in each time, you can set up automatic payments through Bill Pay. You will need to provide your bank account number and routing number (found on the bottom left of your checks) or a debit card number. Intermountain will deduct the payment on the date you choose each month until the bill is paid off.
If you cannot pay the full bill at once, you can request a payment plan. This spreads your balance over several months with smaller monthly payments. Payment plans are usually interest-free, but you will need to contact Intermountain's billing department to set one up — you cannot arrange a plan through Bill Pay alone. Ask about the length of the plan and confirm the monthly amount before you commit.
Automatic payments and payment plans are separate from financial assistance. Even if you set up a plan, you may still be able to reduce or eliminate your bill through Intermountain's financial assistance program if your income qualifies. It is worth asking about both options.
What Happens After You Pay
Once you submit a payment through Bill Pay, you will receive a confirmation number immediately. Save this number in case you need to reference the payment later. The money will leave your bank account on the date you selected, and Intermountain will receive and post it within one to three business days.
You can check the status of your payment by logging back into MyChart or calling billing. Your bill statement will update to show the payment and your remaining balance. If you set up automatic payments, you will see each deduction on your bank statement and a corresponding credit on your Intermountain bill.
Keep records of all payments, especially confirmation numbers and the dates money left your account. If a payment does not post within the expected timeframe, contact Intermountain's billing department with your confirmation number so they can investigate.
When Bill Pay Is Not the Right Option
Bill Pay works well for people who can afford to pay their bill in full or in manageable monthly chunks. But if you cannot afford the bill even with a payment plan, Bill Pay alone will not solve the problem. Intermountain offers financial assistance (sometimes called charity care or financial hardship programs) that can reduce or forgive your bill based on your household income and expenses.
To explore financial assistance, contact Intermountain's financial counselor or access the application through MyChart. You will need to provide proof of income (recent pay stubs, tax returns, or benefit statements) and information about your household size and expenses. This process is separate from Bill Pay and can take a few weeks, but it may eliminate your bill entirely if you may have access to.
If you are having trouble affording medical care in general — not just paying an existing bill — you might also look into Medicaid or marketplace insurance through your state's health insurance exchange. These programs can prevent large bills from piling up in the first place.
Troubleshooting Common Bill Pay Problems
If you cannot log into MyChart, use the "Forgot Password" link on the login page to reset your password. If you do not have a MyChart account, you can create one using your email and information from your bill. If you still cannot access the portal, call Intermountain's patient support line (the number is on your bill) and ask for help setting up or recovering your account.
If a payment you submitted does not appear on your bill within three business days, do not assume it was lost. Call billing with your confirmation number and the date you paid. Intermountain can trace the payment and tell you exactly when it will post. If there is a genuine error — for example, the payment was deducted twice — billing can issue a refund or credit.
If you scheduled a payment for a future date and want to cancel it before that date, log into MyChart and delete the scheduled payment, or call billing to cancel over the phone. Once a payment has posted, you cannot cancel it, but you can request a refund if it was submitted in error.
Frequently Asked Questions
Does Intermountain Bill Pay cost money?
No. Intermountain does not charge a fee for using Bill Pay, whether you pay online, by phone, or through automatic payments. You only pay the bill amount itself.
Can I pay a bill from a different health system through Intermountain Bill Pay?
No. Bill Pay only works for bills from Intermountain Healthcare facilities. If you have bills from other hospitals or clinics, you will need to pay them through those providers' own payment systems or by mail.
What if I do not have a bank account to set up automatic payments?
You can still use Bill Pay to make one-time payments by debit card through the online portal or by phone. You can also mail a check or money order to the address on your bill. If you need a payment plan but do not have a bank account, call billing to discuss options.
How long does it take for a payment to show up on my bill?
Payments typically post within one to three business days after Intermountain receives them. If you pay on a Friday, it may not post until Tuesday or Wednesday. If you scheduled a payment for a future date, it will post on or shortly after that date.
Can I get my money back if I pay too much by accident?
Yes. If you overpay, Intermountain will issue a refund or apply the extra amount as a credit toward future bills. Contact billing with details of the overpayment, and they can process a refund to your original payment method within one to two weeks.