How to Pay Your Massachusetts E-ZPass Toll Online

Pay your E-ZPass toll bill online through the Massachusetts Department of Transportation website

You can pay an E-ZPass toll invoice online at mass.gov/e-zpass using a credit card, debit card, or bank account. The payment goes directly to MassDOT and posts to your account within one business day. You do not need to create a login or have an E-ZPass account to make a one-time payment — you only need your invoice number.

If you have a registered E-ZPass account, you can also log in to manage your account balance, set up automatic replenishment, and view your toll history. Account holders can add funds in advance so tolls are deducted automatically as you use the highway, rather than receiving an invoice later.

Key Takeaways

• One-time payments require only your invoice number and take one business day to post to your account.
• You can pay by credit card, debit card, or electronic bank transfer through the MassDOT website.
• Creating a registered E-ZPass account lets you add funds in advance and avoid invoices altogether.
• Late payments on E-ZPass invoices can result in additional fees and suspension of your transponder.

How to make a one-time payment without logging in

Visit mass.gov/e-zpass and select the option to pay a toll invoice. You will need your invoice number, which appears on the bill you received in the mail. Enter the invoice number, the amount due, and your payment method. MassDOT accepts Visa, Mastercard, American Express, Discover, and direct bank transfers.

After you submit your payment, you will receive a confirmation number on screen. Write this down or take a screenshot — it is your proof of payment. The money typically reaches your account within one business day, though it may take longer if you pay on a weekend or holiday.

Setting up a registered E-ZPass account to pay online

Creating an account at mass.gov/e-zpass lets you manage your balance without waiting for invoices. You will need your transponder number (the small device mounted on your windshield), your vehicle registration, and a valid email address. Once your account is set up, you can log in anytime to check your balance and toll history.

With an account, you can add funds before your balance runs low. Many account holders set up automatic replenishment, which adds a set amount (usually $25 to $100) whenever the balance drops below a threshold you choose. This means you will not receive invoices at all — tolls are simply deducted from your prepaid balance as you drive.

What happens if you do not pay an E-ZPass invoice

If you ignore an E-ZPass invoice, MassDOT will send a second notice. If payment is still not made after 30 days, your transponder can be suspended, and you will be charged a toll violation fee in addition to the original toll amount. Unpaid tolls can also be referred to a collection agency, which damages your credit and may result in wage garnishment or bank account levy.

If you received an invoice you believe is incorrect, contact MassDOT's customer service before the due date. Disputes are easier to resolve if you raise them early. If you are having financial hardship, call to discuss a payment plan — MassDOT does not have a formal hardship program, but customer service can sometimes work out an arrangement.

Payment methods and processing times

MassDOT accepts credit cards (Visa, Mastercard, American Express, Discover), debit cards, and direct bank transfers. Credit and debit card payments are processed immediately and appear in your account within one business day. Bank transfers (ACH) may take two to three business days to clear.

There is no fee to pay by bank transfer, but credit and debit card payments may carry a small processing fee depending on your card issuer. Check with your bank before paying if you are concerned about fees. Payments made after 11:59 p.m. on the due date are considered late and may trigger additional charges.

Recovering a lost or damaged transponder

If your transponder is lost, stolen, or damaged, you can request a replacement through your E-ZPass account or by calling MassDOT customer service. There is usually a replacement fee. Until your new transponder arrives, you can still pay tolls by mail or online using your invoice number — you will not be charged a violation fee as long as you pay within the grace period.

If you move out of Massachusetts or no longer need E-ZPass, you can close your account online. Any remaining balance will be refunded to the payment method you used to add funds, though the refund may take several weeks to process.

Frequently Asked Questions

Can I pay someone else's E-ZPass toll bill online?

Yes. You can pay any E-ZPass invoice as long as you have the invoice number. The payment will be credited to that account regardless of whose name is on it. You do not need permission or a login to make a one-time payment.

What if I pay online but my account still shows a balance?

Payments typically post within one business day. If more than one business day has passed and your balance has not updated, check your confirmation number and contact MassDOT customer service with it. They can verify the payment was received and manually update your account if needed.

Do I have to create an account to use E-ZPass?

No. You can use E-ZPass without an account — you will simply receive invoices by mail and pay them online or by mail. An account is optional and useful only if you want to prepay, set up automatic replenishment, or check your balance anytime.

What if I do not have a credit card or bank account to pay online?

You can pay E-ZPass invoices by mail with a check or money order. Send payment to the address on your invoice. Mail payments take longer to process than online payments, so send them at least two weeks before the due date to avoid late fees.

Can I get a refund if I overpay my E-ZPass account?

Yes. If your account balance is positive after you close it or stop using E-ZPass, MassDOT will refund the remaining balance to your original payment method. Refunds can take several weeks. You can also request a refund by contacting customer service directly.