How Altibox Partners Processes Payments and What Happens to Your Money

What Altibox Partners Does and Who Uses It

Altibox Partners is a payment processing system built for businesses that need to accept and manage customer payments across multiple channels — online, in-store, mobile, or by phone. The system handles the movement of money from your customer's bank account or card to your business account, and it keeps a record of every transaction so you know where your money came from and when it arrived.

Altibox Partners is used by small to mid-sized merchants, subscription services, nonprofits, and service providers who want one platform to handle different payment types without juggling separate systems. If you run a business and need to take payments, or if you work for one that does, understanding how the money actually moves through Altibox Partners helps you spot problems early, plan your cash flow, and know what to do when a payment fails or a customer disputes a charge.

Key Takeaways

• Altibox Partners connects your customer's payment method to your business bank account, taking a cut (called a processing fee) from each transaction.
• Money from card payments typically lands in your account within one to three business days, depending on your bank and the payment type.
• The system creates a record of every transaction, which you can download to match against your bank deposits and spot missing or delayed payments.
• If a customer disputes a charge or requests a refund, Altibox Partners handles the reversal, but you may be charged a chargeback fee if the dispute is ruled against you.
• Your business is responsible for keeping payment information secure and following the rules set by card networks and payment processors.

How Money Moves From Customer to Your Account

When a customer pays you through Altibox Partners, the money does not go directly into your account. Instead, it flows through several stops. First, the customer's bank or card issuer authorizes the payment and holds the money. Then Altibox Partners (acting as the payment processor) sends that authorization to the card network — Visa, Mastercard, American Express, or Discover — which confirms the transaction is legitimate. Once approved, the money sits in a temporary holding account called a merchant account, usually for one to three business days.

During that holding period, Altibox Partners deducts its processing fee and any other charges you agreed to pay. The remainder is then transferred to your business bank account via ACH (Automated Clearing House), which is an electronic bank-to-bank transfer. This delay — called the settlement period — exists because the card networks and banks need time to confirm the money is real and no fraud occurred. Faster settlement is sometimes available for an extra fee, but most businesses accept the standard one- to three-day window.

Understanding Processing Fees and What You Pay

Altibox Partners charges you a fee for every transaction, and the amount depends on the payment type and your contract. Interchange fees are set by the card networks (Visa, Mastercard, etc.) and vary by card type — a rewards credit card costs more to process than a basic debit card. Assessment fees are charged by the card networks themselves. On top of that, Altibox Partners adds its own markup, which may be a flat percentage of each transaction, a per-transaction dollar amount, or both.

You should have received a fee schedule when you signed up, and it should list every charge that will be deducted from your payments. If you did not receive one, or if charges appear on your settlement report that you do not recognize, contact Altibox Partners support with your merchant account number and ask for a breakdown. Fees are deducted before the money reaches your bank account, so the amount you receive is always less than what the customer paid.

Reading Your Settlement Report and Spotting Problems

Every day (or every few days, depending on your settings), Altibox Partners sends you a settlement report that lists all the transactions processed, the fees charged, and the net amount being deposited to your bank. This report is your proof that money is moving correctly. Download it and compare it to your bank statement — the deposit amount should match the net total on the report, and it should arrive within the timeframe Altibox Partners promised.

If a deposit is missing, late, or smaller than expected, check the settlement report first. Look for transactions marked as declined or failed — those payments never went through and will not appear in your bank account. Look for refunds or reversals, which reduce your deposit. If you see a chargeback fee, that means a customer disputed a charge and won, and you are being charged a fee (usually $15 to $100) for the dispute process. If the numbers still do not match your bank account, contact Altibox Partners with the report and your bank statement side by side.

What Happens When a Customer Disputes or Requests a Refund

A refund is when you choose to return a customer's money — they asked for it, or you made an error, or you agreed to reverse the charge. You can issue a refund through Altibox Partners, and the money is returned to the customer's original payment method within one to three business days. The refund appears on your settlement report as a negative transaction, reducing your next deposit.

A chargeback is different: the customer disputes the charge with their bank without asking you first, claiming they did not authorize it, did not receive the product, or were charged twice. When this happens, Altibox Partners notifies you and removes the money from your account (or holds it from your next deposit). You then have a window — usually 7 to 10 days — to provide evidence that the charge was legitimate: a signed receipt, an email confirmation, proof of delivery, or a record of the customer's communication with you. If you do not respond or your evidence is weak, you lose the chargeback and keep the fee. If you win, the money is returned to your account, but the fee is usually not refunded.

Security Responsibilities and Compliance Rules

Altibox Partners handles the technical security of its platform, but you are responsible for protecting customer payment information on your end. If you collect payment details in person, over the phone, or through your own website, you must follow PCI DSS (Payment Card Industry Data Security Standard) rules. These rules say you cannot store full credit card numbers, you must use encrypted connections, and you must limit who in your business can see payment data.

If you do not follow these rules and a customer's card information is stolen, you can be fined by the card networks, and you may be liable for the fraudulent charges. Altibox Partners can also terminate your account. The safest approach is to let Altibox Partners handle all payment collection — use their hosted payment page or their API so that card data never touches your servers. Ask Altibox Partners which methods are available for your type of business.

Frequently Asked Questions

How long does it take for money to show up in my bank account?

Standard settlement is one to three business days from the transaction date. Some banks are slower than others, and weekends and holidays do not count as business days. If you see a deposit in Altibox Partners' settlement report but not in your bank account after three business days, contact your bank first — the delay is usually on their end.

Can I get my money faster?

Some payment processors offer same-day or next-day settlement for an extra fee. Check with Altibox Partners to see if this option is available for your account type and what the cost is. For most small businesses, the standard settlement period is acceptable and the extra fee is not worth it.

What if a customer claims they never received their refund?

Refunds go back to the customer's original payment method, which usually takes one to three business days. If the customer says they do not see it after that time, ask them to check their bank account or credit card statement — it may appear as a pending transaction or under a different name. If it truly did not arrive, contact Altibox Partners with the transaction ID and ask them to investigate.

Do I have to pay the chargeback fee if I win the dispute?

Most processors do not refund the chargeback fee even if you win. The fee covers the cost of the dispute process. Some processors refund it if you win multiple disputes in a row, so ask Altibox Partners about their policy.

What should I do if I see unauthorized transactions in my settlement report?

Contact Altibox Partners immediately with the transaction IDs and dates. If your account was compromised, they can freeze it and investigate. If the transactions are legitimate but you do not recognize them, they may be test transactions from your own team or from Altibox Partners during setup — ask support to confirm before assuming fraud.