How to Pay Your Truist Mortgage and Manage Your Account

Where to send your Truist mortgage payment

Truist Bank accepts mortgage payments through several channels, and the method you choose affects how quickly the payment posts and whether you can set it to happen automatically. The most common routes are online through your Truist account, by phone, by mail, or through automatic bank transfer.

If you bank with Truist, log into your online account or mobile app and look for the "Pay Bills" or "Payments" section. You can make a one-time payment there and see your loan details, remaining balance, and payment history all in one place. If you don't bank with Truist, you can still pay online by visiting Truist's mortgage payment portal and entering your loan number—you don't need a Truist checking account to do this.

For automatic payments, you can set up an ACH transfer (a direct debit from your bank account) through Truist's website. This removes the risk of forgetting a payment and usually posts within one to two business days. You can also pay by phone by calling Truist's mortgage customer service line, though phone payments may carry a fee depending on your loan type.

Key Takeaways

• Truist mortgage payments can be made online, by phone, by mail, or through automatic ACH transfer, and the method you choose affects posting time and fees.
• Online and automatic payments typically post within one to two business days, while mailed checks may take five to seven business days or longer.
• Your payment due date is set in your loan documents, and paying after that date triggers a late fee and may be reported to credit bureaus after 30 days past due.
• If you fall behind, contact Truist's loss mitigation team before you miss a payment—they can discuss forbearance, loan modification, or other options that may help.
• Truist's mortgage payment address and exact procedures vary by loan type and region, so confirm the correct mailing address or portal with your loan documents or customer service.

Payment due dates and late fees

Your mortgage payment is due on a specific day each month, stated in your loan documents and shown on your monthly statement. Truist typically allows a grace period of 10 to 15 days after the due date before charging a late fee, but this varies by loan type and state law. A late fee is usually a percentage of your monthly payment—often 4 to 5 percent—and is added to your next bill.

If you pay after the grace period ends but before 30 days past due, the late fee applies but the payment is not yet reported to credit bureaus. Once you reach 30 days late, Truist reports the delinquency to the three major credit bureaus (Equifax, Experian, and TransUnion), which damages your credit score. At 60 and 90 days late, additional reporting occurs and Truist may begin formal collection efforts or foreclosure proceedings.

The exact grace period and late fee structure depend on your loan documents and state law. Check your promissory note or call Truist customer service to confirm the grace period for your specific loan.

Mailing address and payment processing time

If you pay by mail, the address on your statement or loan documents is the correct one to use. Mailed payments typically take five to seven business days to arrive and post, which means you should mail your check at least 10 days before your due date to avoid a late fee. Truist's processing centers are located in multiple states, and mail delivery times vary by region.

When you mail a payment, include your loan number on the check and send it to the address printed on your statement. Do not send payment to a Truist branch—branch locations do not process mortgage payments. If you are unsure of the correct address, call Truist's mortgage customer service or log into your online account, where the payment address is usually listed.

Mailed payments are riskier than online or automatic payments because they depend on postal delivery and internal processing. If your payment is lost in the mail, you may not know until a late fee appears on your next statement. For this reason, online or automatic payment is generally safer.

Setting up automatic payments and changing payment methods

Automatic payments remove the burden of remembering to pay each month and reduce the risk of late fees caused by mail delays. You can set up automatic ACH transfer through Truist's website or by calling customer service. You choose the payment date (usually the due date or a few days before), and the amount is deducted from your bank account automatically each month.

If you want to change your payment method—for example, from mailed checks to automatic transfer—log into your Truist account and update your payment settings, or call customer service. You can also pause or cancel automatic payments if needed, though you will need to make manual payments after you do. Some borrowers set up automatic payments for the regular monthly amount and then make extra payments manually when they can, which helps pay down the principal faster.

Automatic payments usually post within one to two business days, so they are faster than mailed checks. However, make sure your bank account has sufficient funds on the payment date—if the transfer fails due to insufficient funds, Truist may charge a returned payment fee and the payment will not post.

What to do if you fall behind or cannot pay

If you miss a payment or know you will not be able to pay on time, contact Truist's loss mitigation department before you fall 30 days behind. Truist offers several options that may help: forbearance (temporarily reducing or pausing payments), loan modification (changing the terms of your loan), or a repayment plan (spreading missed payments over several months). These options are only available if you contact Truist proactively—waiting until you are in default makes it much harder to negotiate.

To reach loss mitigation, call the number on your statement or log into your account and look for a "Hardship" or "Assistance" option. Have your loan number ready and be prepared to explain your situation. Truist will ask about your income, expenses, and the reason for the hardship. Forbearance is usually temporary (three to six months), so you will eventually need to resume full payments or pursue a permanent solution like modification.

If you are facing foreclosure, you may also be able to work with a HUD-approved housing counselor, who can help you negotiate with Truist at no cost. You can find a counselor through the National Foundation for Credit Counseling (NFCC) or by calling 211 and asking for housing counseling services in your area.

Understanding your statement and loan details

Your Truist mortgage statement shows your payment due date, the amount due, how much of your payment goes toward principal versus interest, your remaining loan balance, and any late fees or escrow adjustments. If you pay online or through your account, you can also see a payment history showing which payments have posted and which are pending.

The principal is the amount you borrowed; the interest is what Truist charges you to borrow it. Early in your loan, most of your payment goes toward interest. As you pay down the principal, more of each payment goes toward principal. If you make extra payments, specify that they should go toward principal—this shortens your loan term and saves you thousands in interest.

Escrow is money held in a separate account to pay property taxes and homeowners insurance on your behalf. Your monthly payment includes an escrow amount, and Truist pays these bills when they are due. If your taxes or insurance increase, your escrow payment may increase too, which raises your total monthly payment.

Frequently Asked Questions

Can I pay my Truist mortgage with a credit card?

Truist does not accept credit card payments directly for mortgages. However, some third-party payment processors allow you to pay a mortgage with a credit card and then charge your bank account—these services charge a fee (usually 2 to 3 percent) and are only worth using if you need to meet a credit card spending goal or earn rewards. Check with Truist first to confirm the payment will be accepted.

What happens if I pay extra toward my mortgage?

Extra payments reduce your principal balance and shorten your loan term, saving you thousands in interest over time. Make sure to specify that extra payments should go toward principal, not toward future payments. You can make extra payments online, by mail, or through automatic transfer—just send the extra amount with a note indicating it is for principal reduction.

How do I find my loan number if I don't have my statement?

Your loan number is on your monthly statement, your promissory note, and your closing documents. If you have online access to your Truist account, your loan number is displayed there. You can also call Truist customer service and provide your name, address, and Social Security number to look up your loan number.

Can I change my payment due date?

Some loan types allow you to request a due date change, though Truist may charge a fee or require you to make an extra payment to align the change. Call customer service or log into your account to ask whether a due date change is available for your loan and what it costs.

What should I do if my payment is returned or rejected?

If an automatic payment fails due to insufficient funds or a closed account, Truist will notify you and may charge a returned payment fee. Contact customer service immediately to make the payment manually and confirm the correct bank account information for future automatic transfers. A returned payment can trigger late fees and credit reporting if not corrected quickly.