How to Pay Your Shellpoint Mortgage and Understand Your Account
What Shellpoint is and where your payment goes
Shellpoint Mortgage Servicing is a company that collects your monthly mortgage payment on behalf of the lender who owns your loan. Shellpoint does not own your mortgage — they manage it. When you send a payment to Shellpoint, they hold the money in an escrow account, then distribute it to your actual lender, your property tax collector, your homeowners insurance company, and any other parties owed money under your loan agreement.
You receive a monthly statement from Shellpoint that breaks down exactly where your payment goes: principal, interest, property taxes, homeowners insurance, and mortgage insurance (if you have it). This statement is your receipt and your record of what you owe and what you have paid.
Key Takeaways
- Shellpoint collects your payment but does not own your loan — they pass the money to your lender and other parties listed in your mortgage agreement.
- You can pay online through Shellpoint's website, by phone, by mail, or through automatic bank transfer (ACH), and each method has different cutoff times for same-month posting.
- Your monthly statement from Shellpoint shows exactly how much goes to principal, interest, taxes, insurance, and other charges, so you can track what you owe.
- If you fall behind, Shellpoint will contact you about loss mitigation options before foreclosure proceedings begin, though the timeline depends on your state and loan type.
- You can request a loan payoff amount from Shellpoint if you plan to refinance or sell, and this amount is different from your regular monthly payment.
How to make a payment to Shellpoint
Shellpoint offers four main payment methods, and the one you choose affects when your payment posts to your account. Online payment through Shellpoint's website (shellpointmtg.com) is the fastest and most common route — payments posted before 5 p.m. Eastern time typically show up the same business day. Automatic bank transfer (ACH) takes 1 to 3 business days but removes the need to remember each month; you set it up once and Shellpoint pulls the payment on a date you choose.
Phone payment is available by calling Shellpoint's customer service line; a representative can process your payment over the phone using your bank account or debit card, though a small fee may apply depending on the payment method. Mail payment is the slowest option — Shellpoint's processing center must receive your check, deposit it, and clear it through the banking system, which typically takes 7 to 10 business days. If you mail a check, include your loan number on the check itself and mail it to the address on your statement.
Late fees begin if your payment is not received by the due date shown on your statement, regardless of which method you use. If you are close to the due date, online or phone payment is safer than mail.
Understanding your Shellpoint statement and what each charge means
Your monthly statement from Shellpoint is divided into sections. The payment section shows what you paid last month and when it posted. The escrow section lists property taxes and homeowners insurance — Shellpoint collects these from your payment, holds them in escrow, and pays them on your behalf when they are due. The loan balance section shows your remaining principal after your last payment was applied.
Below that, you will see a breakdown of your next payment: how much goes to principal (the amount borrowed), how much goes to interest (the lender's charge), how much goes to escrow (taxes and insurance), and whether you are paying mortgage insurance (PMI). If your loan has an adjustable rate, Shellpoint will notify you in writing before your rate changes, and your payment amount will change accordingly.
If you see a charge you do not recognize — such as a late fee, a force-placed insurance charge, or an inspection fee — call Shellpoint's customer service line and ask for an explanation. These charges should be documented in your statement or in a separate letter.
What happens if you miss a payment or fall behind
If your payment is not received by the due date, Shellpoint will assess a late fee (the amount varies by state and loan type). Your account will be reported as late to credit bureaus, which damages your credit score. After 30 days past due, Shellpoint will typically send you a written notice and may call you to discuss your situation.
Before foreclosure can begin, federal law requires Shellpoint to offer you loss mitigation options — these are programs designed to help you stay in your home. Common options include a loan modification (changing the terms of your loan to lower your payment), a forbearance agreement (temporarily pausing or reducing payments while you recover), or a short sale or deed in lieu of foreclosure (transferring the home to the lender instead of going through court). Shellpoint must contact you about these options before filing for foreclosure, though the timeline varies by state.
If you receive a notice that you are behind, contact Shellpoint immediately. Do not ignore the letter — the sooner you reach out, the more options you may have.
Refinancing or paying off your Shellpoint loan early
If you plan to refinance with a different lender or pay off your loan in full, you will need a payoff statement from Shellpoint. This is different from your regular monthly statement — it shows the exact amount needed to close your loan on a specific date, including any interest that will accrue between now and closing day. Payoff amounts change daily because interest continues to accrue.
Request your payoff statement by calling Shellpoint or logging into your online account. Shellpoint typically provides it within one business day. When you refinance, your new lender will contact Shellpoint directly to arrange the payoff, so you do not have to manage that transaction yourself. If you are paying off the loan with your own funds, send the payoff amount to Shellpoint and request a receipt confirming the loan is closed.
Paying off early does not trigger a penalty on most mortgages, but check your loan documents or ask Shellpoint whether your specific loan has a prepayment penalty clause. If it does, Shellpoint will disclose this when you request your payoff statement.
Accessing your account online and setting up automatic payments
Shellpoint's online portal (shellpointmtg.com) lets you view your statement, make one-time payments, set up automatic ACH payments, and download documents. To log in, you will need your loan number and either your Social Security number or the property address associated with your loan. If you do not have an online account, you can create one on the website.
Setting up automatic ACH payment is straightforward: log in, go to the payment settings, and enter your bank account number and routing number. You choose the date each month when Shellpoint pulls the payment — most borrowers choose a date shortly after they receive their paycheck. Once set up, the payment happens automatically every month until you cancel it. You can change the payment date or amount anytime by logging back in.
If you forget your password or cannot access your account, call Shellpoint's customer service line and a representative can help you reset it or answer questions about your account over the phone.
Frequently Asked Questions
Can I pay Shellpoint with a credit card?
Shellpoint does not accept credit card payments directly through their website or phone line. You can pay with a debit card or bank account. If you want to use a credit card, you would need to use a third-party payment processor (which typically charges a fee), and you should verify with Shellpoint that this method is allowed under your loan agreement.
What if I think Shellpoint made an error on my statement?
Call Shellpoint's customer service line and explain the error. Ask them to review your account and provide a written explanation. If you believe the error is serious — such as a missing payment or an incorrect escrow calculation — you can file a complaint with the Consumer Financial Protection Bureau (CFPB) online at consumerfinance.gov. Keep copies of your statements and payment records while the issue is being investigated.
How do I know if my property taxes and insurance are being paid on time?
Your Shellpoint statement shows the escrow balance and when taxes and insurance are scheduled to be paid. You can also contact your local tax assessor's office or your homeowners insurance company directly to confirm that payments have been received. If Shellpoint fails to pay these on time, you will be notified, and Shellpoint is responsible for any penalties or late fees that result.
What if I want to stop automatic payments?
Log into your Shellpoint online account and cancel the automatic payment, or call customer service to request cancellation. Make sure you have a plan to pay manually after you cancel, because your loan still requires a payment each month. If you stop paying, your account will fall behind and foreclosure proceedings may begin.
Can Shellpoint force-place insurance on my home?
If your homeowners insurance lapses and Shellpoint discovers this, they can purchase insurance on your behalf to protect the lender's interest in the property. This force-placed insurance is typically more expensive than standard homeowners insurance and the cost is added to your mortgage payment. To avoid this, keep your insurance active and provide Shellpoint with proof of renewal before your policy expires.