How to Pay Your Newrez Mortgage and What Happens If You Miss a Payment
Where and how to send your Newrez mortgage payment
Newrez is a mortgage servicer — the company that collects your monthly payment, manages your escrow account, and handles customer service. You do not pay Newrez the principal and interest on your loan itself; you pay Newrez to pass that money to whoever owns your mortgage note. But from your side, Newrez is who you send the check to or set up automatic payments with.
Newrez accepts payments through three main channels: online through their website or mobile app, by phone, or by mail. The online portal at newrez.com is the fastest and most direct route — you can log in, see your exact balance, and schedule a one-time payment or set up automatic monthly withdrawals from your bank account. Payments made online typically post within one business day.
If you prefer to pay by phone, call the customer service number on your mortgage statement. A representative can take a one-time payment over the phone using your bank account or debit card, though there may be a fee for this service. Mailed payments should go to the address printed on your statement; allow 7 to 10 business days for the payment to arrive and post to your account.
Key Takeaways
- Newrez accepts payments online, by phone, or by mail, and online payments post fastest — usually within one business day.
- Your payment due date is set by your loan documents, and late fees begin accruing if payment is not received by that date, even if it is in the mail.
- If you miss a payment, Newrez will report it to credit bureaus after 30 days past due, and the damage to your credit score increases at 60 and 90 days.
- Falling behind on your mortgage can lead to foreclosure, but Newrez is required by federal law to offer you a loss mitigation review before they can start that process.
- If you cannot pay, contact Newrez immediately — forbearance, loan modification, and other options exist and work better when you reach out before you are late.
When your payment is due and what late means
Your payment due date is listed on your mortgage statement and in your loan documents. Newrez considers a payment late if it is not received by that date. The key word is received, not mailed — if you mail a check on the due date, it will likely arrive after the due date and will be marked late, even though you sent it on time.
Most mortgages allow a grace period of 10 to 15 days after the due date before a late fee is charged. If your due date is the 1st and you pay by the 15th, you will not owe a late fee, but the payment will still be recorded as late on your credit report. After the grace period ends, Newrez adds a late fee to your next bill — typically 4 to 5 percent of your monthly payment, though your loan documents specify the exact amount.
The grace period does not stop the clock on credit reporting. Once you are 30 days past due, Newrez reports the late payment to the three major credit bureaus: Equifax, Experian, and TransUnion. This report stays on your credit report for seven years and will lower your credit score. At 60 days past due, the report updates to show you are further behind. At 90 days past due, Newrez can begin the foreclosure process.
What happens if you miss a payment
Missing one payment does not trigger foreclosure immediately, but it sets a chain of events in motion. Within 30 days of the missed payment, Newrez will send you a written notice stating the amount owed and the date by which you must pay to avoid further action. This notice is required by federal law and gives you a window to catch up.
If you pay the full amount owed — the missed payment plus any late fees — before 30 days have passed, the late payment will not be reported to credit bureaus. If you do not pay within 30 days, Newrez reports it, and your credit score drops. The longer you remain unpaid, the more serious the consequences: at 60 days past due, you may receive a formal notice of default; at 90 days past due, Newrez can begin foreclosure proceedings.
Foreclosure is a legal process in which Newrez takes back the house and sells it to recover what you owe. The timeline varies by state — some states allow judicial foreclosure (through the court system), which takes 6 to 12 months, while others allow non-judicial foreclosure (outside court), which can move faster. Once foreclosure begins, you have limited options, which is why reaching out to Newrez before you miss a payment is critical.
Loss mitigation: your options before foreclosure
Federal law requires Newrez to offer you a loss mitigation review before they can foreclose. This review is your chance to show that you can afford to stay in the home if the terms of your loan change. Newrez must consider you for forbearance, loan modification, or other options that allow you to keep the house.
Forbearance is a temporary pause or reduction in your monthly payment. Newrez may allow you to skip one or more payments or pay a reduced amount for a set period — typically 3 to 12 months — while you get back on your feet. At the end of the forbearance period, you resume normal payments, and the skipped or reduced payments are added back into your loan (either as a lump sum at the end or spread over the remaining term).
Loan modification is a permanent change to your loan terms. Newrez may lower your interest rate, extend the length of your loan, or add unpaid interest to the principal balance, all of which lower your monthly payment. A modification is recorded in your loan documents and becomes part of your mortgage going forward.
Other options include a short sale (selling the house for less than you owe, with Newrez's permission) or a deed in lieu of foreclosure (signing the house back to Newrez to avoid foreclosure). These are last resorts, but they damage your credit less severely than a foreclosure does.
How to request help from Newrez
Contact Newrez as soon as you know you cannot make a payment. Do not wait until you are late. Call the number on your mortgage statement and ask to speak with a loss mitigation specialist or a representative who handles financial hardship. Have your loan number, current income, and a brief explanation of your hardship ready.
Newrez will ask you to submit a Hardship Affidavit or financial worksheet showing your income, expenses, and the reason you cannot pay. Common hardships include job loss, medical emergency, divorce, or a significant drop in income. The more detail you provide, the better your chances of being offered a workable solution.
The review process typically takes 30 to 60 days. During this time, Newrez may ask for additional documents — recent pay stubs, tax returns, bank statements, or a letter explaining your situation. Respond promptly to every request. While your application is under review, Newrez will not begin foreclosure, though you should continue to pay what you can.
How ACH and automatic payments work with Newrez
ACH stands for Automated Clearing House, a system that moves money directly from your bank account to Newrez on a date you choose. When you set up an automatic payment through Newrez's website or by phone, you authorize Newrez to withdraw your payment each month. The withdrawal typically happens 2 to 3 business days before your due date, giving the payment time to post.
Automatic payments reduce the risk of late payments because you do not have to remember to send a check or log in each month. However, you remain responsible if your bank account does not have enough money on the withdrawal date — Newrez will attempt the withdrawal, and if it fails, you will be charged an NSF (non-sufficient funds) fee by your bank and may also owe a late fee to Newrez.
You can change or cancel an automatic payment at any time through your Newrez account or by calling customer service. If you need to pause payments because of hardship, do not simply cancel the automatic withdrawal — contact Newrez first to discuss forbearance or modification options. Canceling without talking to them will result in a missed payment.
Escrow and property taxes or insurance in your payment
Your Newrez payment may include more than just principal and interest. If your loan includes an escrow account, your payment also covers property taxes and homeowners insurance. Newrez collects this money each month, holds it in escrow, and pays the tax bill and insurance premium on your behalf when they are due.
Escrow protects both you and the lender: you do not have to come up with a large lump sum for taxes or insurance, and Newrez knows those bills will be paid (because if they are not, the house can be seized for unpaid taxes or the insurance can lapse). Your mortgage statement breaks down how much of your payment goes to principal, interest, taxes, and insurance — this is called your PITI (Principal, Interest, Taxes, Insurance).
If your property taxes or insurance costs rise, Newrez may increase your monthly payment to keep the escrow account funded. Conversely, if costs drop, your payment may decrease. Newrez is required to conduct an annual escrow analysis and notify you of any changes at least 10 days before the new payment amount takes effect.
Frequently Asked Questions
Can I pay my Newrez mortgage with a credit card?
Newrez does not directly accept credit card payments through their website or phone line. However, you can use a third-party payment processor or your credit card's bill pay feature to send a check to Newrez's mailing address. Be aware that paying a mortgage with a credit card often triggers a cash advance fee from your card issuer, which can be expensive.
What if I pay online but my payment does not show up right away?
Online payments typically post within one business day, but it can take up to two business days depending on when you submit the payment and your bank's processing time. Check your Newrez account a few days after payment to confirm it posted. If more than two business days have passed and the payment still does not appear, contact Newrez customer service with your confirmation number.
Will Newrez work with me if I am behind on payments?
Yes. Newrez is required by federal law to review your situation for loss mitigation options before they foreclose. The sooner you contact them, the more options you will have. Waiting until you are 90 days late limits your choices and makes it harder to stay in your home.
Can I change my payment due date with Newrez?
Some servicers allow you to request a different due date, but Newrez's policy varies. Contact their customer service to ask whether a change is possible. If you are struggling to pay on the current due date because of when you receive income, a due date change or automatic payment timed to your payday may help.
What happens to my escrow account if I refinance away from Newrez?
When you refinance with a different lender, your loan with Newrez ends and your new lender takes over. Newrez will close your escrow account and send you any remaining balance, typically within 30 days. Make sure your new lender sets up a new escrow account (if your new loan includes one) before your old account closes, so there is no gap in coverage for taxes or insurance.