How to Pay Your Chase Mortgage and What Happens When You Don't

How to pay your Chase mortgage

Chase offers three main ways to pay your mortgage: online through their website or mobile app, by phone, or by mail. The online method is the fastest and most common—you log into your Chase account, navigate to the mortgage section, and schedule a payment for any date you choose. Payments made online typically post within one business day if submitted before the cutoff time (usually 5 p.m. Eastern), though Chase recommends submitting at least three business days before your due date to be safe.

By phone, you can call Chase's mortgage payment line at the number on your statement and provide your account number and payment amount. A representative will process it immediately, though you'll still want to call at least three business days ahead of your due date. Mailing a check takes the longest—mail typically takes five to seven business days to arrive, so you need to send it at least two weeks before your due date to avoid a late payment on your record.

Chase also allows automatic payments through ACH (Automated Clearing House), which withdraws money directly from your bank account on a date you set each month. This is the most reliable way to avoid missing a payment, since the money moves automatically. You can set this up through your Chase account online or by calling.

Key Takeaways

• Online and mobile app payments post within one business day if submitted before 5 p.m. Eastern, but you should submit at least three business days before your due date.
• Automatic ACH payments are the safest option because the money withdraws from your bank account on a date you choose each month, with no action needed from you.
• Mailed checks take five to seven business days to arrive, so send them at least two weeks before your due date to avoid a late payment.
• A late payment stays on your credit report for seven years and can raise your interest rate, even if you pay within 30 days of the due date.
• If you miss a payment, contact Chase immediately—many servicers offer forbearance or loan modification options before foreclosure proceedings begin.

What counts as late, and when Chase reports it

Your payment is considered late the day after your due date passes. However, Chase typically does not report a late payment to the credit bureaus until you are 30 days past due. This means if your payment is due on the 15th and you pay on the 20th, you will owe a late fee but the late payment will not appear on your credit report.

Once you reach 30 days late, Chase reports the delinquency to Equifax, Experian, and TransUnion. This stays on your credit report for seven years from the date of the first missed payment, even if you pay it later. A 30-day late payment typically lowers your credit score by 100 points or more, depending on your current score and credit history.

At 60 days late, Chase may begin calling and sending letters about the missed payment. At 90 days late, your loan servicer can begin formal foreclosure proceedings in most states, though they often offer alternatives first—such as a loan modification or forbearance agreement—if you contact them before that point.

Late fees and interest rate increases

Chase charges a late fee if your payment arrives after your due date. The amount varies by state and loan type, but is typically 5% of your monthly payment or a flat fee (often $15 to $25), whichever is greater. This fee is added to your next bill and does not reduce the principal you owe.

More significantly, a late payment can trigger a rate adjustment clause in your mortgage contract. If you have an adjustable-rate mortgage (ARM), a late payment may allow Chase to increase your interest rate at the next adjustment period. Even with a fixed-rate mortgage, some lenders reserve the right to raise your rate after a significant delinquency, though this is less common and depends on your specific loan agreement. Check your promissory note or loan documents to see whether your rate can be adjusted for late payment.

What to do if you cannot pay on time

Contact Chase as soon as you know you will miss a payment—do not wait until after the due date. Mortgage servicers are required by federal law to discuss options with you before beginning foreclosure, and the sooner you reach out, the more options you typically have. Chase's loss mitigation department handles these conversations and can be reached through the phone number on your statement.

Common options include forbearance, which temporarily reduces or pauses your payment for a set period (usually three to six months) while you recover financially. At the end of forbearance, you resume regular payments plus a portion of the missed amount each month until you catch up. Another option is a loan modification, which permanently changes the terms of your loan—extending the repayment period, lowering the interest rate, or adding missed payments to the end of the loan—to make your payment affordable going forward.

If you are struggling with a mortgage payment, you may also be may be able to access for assistance through a state or local hardship program. These programs vary by location but often provide grants or low-interest loans to help you catch up on arrears. You can search for programs in your area through HUD.gov or by calling 211.

How Chase processes payments and holds

When you submit a payment online or by phone, Chase places a hold on the funds in your bank account immediately, even though the money does not actually leave your account for one to three business days. This is called a pending transaction. During this time, the money is reserved for Chase and you cannot spend it, but it has not yet posted to your mortgage account.

Once the payment posts to your mortgage account, Chase applies it first to any late fees or interest owed, then to the current month's principal and interest. If you pay extra, the overage typically goes toward future payments or principal reduction, depending on your loan agreement and how you instruct Chase to apply it.

If you submit multiple payments in a single day (for example, one online and one by phone), Chase will process both, but you may be charged a late fee on the first payment if the combined total does not cover the full amount due by the due date. Always confirm the total amount owed before submitting a payment.

Automatic payments and how to set them up

Setting up automatic payments through Chase is the most reliable way to avoid missing a due date. You can do this through your Chase online account by selecting your mortgage, clicking "Make a Payment," and choosing "Set Up Automatic Payments." You will provide your bank account number and routing number, select the payment amount and the date each month you want it to withdraw, and confirm.

Automatic payments process via ACH, which means the money is withdrawn from your bank account on the date you choose and posts to your Chase mortgage account within one to two business days. If you choose a date before your due date, your payment will always arrive on time. If you choose a date after your due date, you will be charged a late fee each month.

You can change or cancel automatic payments at any time through your Chase account, but you must do so before the scheduled withdrawal date. If you cancel, you are responsible for making manual payments going forward. Many people set up automatic payments for the full amount due, but you can also set a lower amount if you want to make additional payments manually some months.

Paying off your Chase mortgage early

Chase does not charge a prepayment penalty on most mortgages, which means you can pay extra toward principal at any time without a fee. You can make extra payments online, by phone, or through automatic payments by increasing the amount you pay each month. Some borrowers pay an extra $100 or $200 per month, while others make one large lump-sum payment per year.

When you make an extra payment, specify that it should go toward principal reduction, not toward future payments. You can do this through a note in the online payment system or by calling Chase to confirm. Paying extra toward principal reduces the total interest you pay over the life of the loan and shortens the repayment period.

If you are considering paying off your mortgage entirely, calculate whether the interest you will save outweighs any opportunity cost—such as investing that money instead. You can also refinance your mortgage with Chase or another lender if interest rates have dropped, which may lower your monthly payment or shorten your loan term.

Frequently Asked Questions

How long does it take for a Chase mortgage payment to post?

Online and phone payments typically post within one business day if submitted before 5 p.m. Eastern. Mailed checks take five to seven business days to arrive and then one to two business days to post. Automatic ACH payments post within one to two business days of the withdrawal date.

What happens if I pay my mortgage late but then catch up?

Once you are 30 days late, the delinquency is reported to credit bureaus and stays on your report for seven years, even if you pay it back. However, paying the late amount stops additional late fees and halts foreclosure proceedings. Your credit score will recover gradually over time as the late payment ages and you make on-time payments going forward.

Can I change my Chase mortgage due date?

Yes. Contact Chase's customer service or your loan servicer to request a due date change. Most servicers allow you to move your due date within a certain range (for example, between the 1st and the 28th of the month). There is typically no fee for this change, and it takes effect within one to two billing cycles.

What if I set up automatic payments but my bank account does not have enough money?

If the automatic payment cannot be processed because of insufficient funds, Chase will attempt to withdraw the payment again, usually one or two more times over the next few days. If all attempts fail, you will be charged a late fee and the payment will be reported as late. Contact Chase immediately to make a manual payment and discuss your situation.

Does paying extra toward my Chase mortgage help my credit score?

Paying extra does not directly boost your credit score, but it does reduce the total interest you pay and shortens your loan term. Your credit score improves when you make all payments on time and lower the amount of debt you owe relative to your income, both of which happen when you pay extra toward principal.