How to Pay Your RHP Rent Through Resident Connect
What Resident Connect is and how to use it
Resident Connect is the online payment portal for RHP (Residents Housing Program) tenants. It lets you pay rent, view your account balance, see payment history, and sometimes report maintenance issues—all from your computer or phone. You access it through a web browser or mobile app, log in with credentials RHP gave you, and make payments directly to your account.
The portal is designed so you don't have to mail checks or call an office to pay. Payments typically post within one to three business days, depending on the payment method you choose. RHP sends you a confirmation email each time you submit a payment, so you have a record.
If you haven't received login credentials yet, contact your RHP property manager or the main office. They will give you a username and temporary password, which you can change on your first login.
Key Takeaways
- Resident Connect is RHP's online payment system where you log in to pay rent and check your account balance from home.
- You can pay by bank account (ACH), debit card, or credit card, though card payments often charge a fee that ACH does not.
- Payments take one to three business days to post, so submit them before your rent due date to avoid late fees.
- If you forget your password or cannot log in, RHP's support team can reset it or walk you through the process by phone.
- Resident Connect also shows your payment history and sometimes lets you request maintenance repairs without calling.
Payment methods and fees
Resident Connect usually offers three ways to pay: ACH bank transfer (direct debit from your checking or savings account), debit card, and credit card. ACH is the cheapest option—most RHP properties charge no fee for it. Debit and credit card payments often carry a processing fee of 2 to 3 percent of the amount, though this varies by property.
Before you choose a payment method, check whether the fee is worth it to you. If your rent is $1,200 and a card payment costs $36, paying by ACH saves you that money. If you are using a credit card to earn rewards, you may decide the fee is worth the points or cash back, but do the math first.
ACH payments are the slowest to process—usually two to three business days—because they move through the banking system. Card payments sometimes post faster, within one business day, but again the fee applies. Choose based on your due date and how much time you have.
Setting up your account and logging in
When you first move into an RHP property, the office will give you a username and a temporary password, either in person, by email, or by mail. Go to the Resident Connect login page (your property manager will tell you the exact web address or app name) and enter those credentials.
On your first login, you will be asked to create a new password. Make it something you can remember but others cannot guess. Write it down somewhere safe, or use a password manager if you have one. If you lose it later, you can reset it through the "Forgot Password" link on the login page, or call RHP and ask them to send you a reset link.
Once you are logged in, you will see your account dashboard. This shows your current balance, next rent due date, and usually a button or menu to make a payment. Some portals also show your lease terms, maintenance request history, and contact information for the property office.
How to submit a payment
Log into Resident Connect and look for a button labeled "Make a Payment," "Pay Rent," or "Submit Payment"—the exact wording depends on your property's setup. Click it and you will see a form asking for the payment amount and the date you want it to process.
Enter the amount you owe (usually your full monthly rent, unless you are making a partial payment). Choose your payment method—ACH, debit, or credit card. If you have not saved a payment method yet, you will enter the account or card number, expiration date, and CVV. Resident Connect encrypts this information, so it is not stored in plain text.
Review the details one more time: amount, due date, payment method, and any fees. Then click "Confirm" or "Submit." You will see a confirmation number on screen and receive an email with the same number. Keep that number in case you need to ask RHP about the payment later.
When payments post and what to do if there is a delay
ACH payments usually post in two to three business days. Card payments may post in one business day. "Business days" means Monday through Friday, excluding federal holidays. If you submit a payment on Friday evening, it will not start processing until Monday.
Check your account a few days after you submit to confirm the payment posted. Log back into Resident Connect and look at your balance or payment history. The payment should appear there with the date it posted.
If a payment does not show up after the expected time, contact RHP's office or support team. Have your confirmation number ready. They can look up the payment in their system and tell you whether it is still processing, if there was an error, or if the bank rejected it (which sometimes happens if the account number was entered wrong). Do not assume the payment failed—call first.
Late payments and what happens if you miss the due date
Your rent is due on the date listed in your lease, usually the first of the month. If you submit a payment after that date, it may be considered late, and RHP may charge a late fee. The amount of the late fee and how many days you have before it kicks in depend on your lease and your state's tenant laws.
Even if you submit a payment on time through Resident Connect, it will not post immediately. If your due date is the 1st and you submit on the 1st, the payment may not show in RHP's account until the 3rd or 4th. To be safe, submit payments at least two to three business days before the due date.
If you know you will be late, contact RHP as soon as possible. Some properties will work with you on a payment plan or extension if you communicate early. Waiting until after the due date passes makes it much harder to negotiate.
Troubleshooting common problems
Cannot log in: First, make sure you are using the correct username and password. If you are not sure, use the "Forgot Password" link to reset it. If that does not work, or if you never received login credentials, call RHP's office and ask them to resend your username or reset your password.
Payment was rejected: This usually means the bank account or card number was entered wrong, the account does not have enough funds, or the card has expired. Check the error message Resident Connect shows you. If it says "insufficient funds," make sure you have enough money in the account. If it says "invalid card," double-check the number and expiration date. Then try again.
Payment submitted but not showing in your account: Wait at least three business days. If it still has not posted, log in and look for a "Payment History" or "Transactions" section to see if it shows as pending. If you see it there, it is still processing. If you do not see it anywhere, call RHP with your confirmation number and ask them to trace it.
Charged a fee you did not expect: Review your payment method choice. If you used a credit or debit card, a processing fee was likely added. Check your lease or ask RHP whether that fee is standard. If you were charged a fee for an ACH payment, contact RHP—that should not happen.
Frequently Asked Questions
Can I set up automatic rent payments through Resident Connect?
Many RHP properties allow automatic payments, but not all. Log into Resident Connect and look for an "Autopay" or "Recurring Payment" option. If you see it, you can set it up to pay the same amount on the same day each month. If you do not see that option, call RHP and ask whether it is available for your property.
What if I pay too much by accident?
Contact RHP right away with your confirmation number. They can usually refund the overpayment to your original payment method, or credit it toward next month's rent. Do not assume they will catch it—tell them yourself so there is no confusion.
Is Resident Connect secure?
Resident Connect uses encryption to protect your login information and payment details. Do not share your username or password with anyone. If you use a shared computer, log out when you are done. If you think someone has accessed your account without permission, change your password immediately and call RHP.
Can I pay rent by phone or mail if I do not want to use Resident Connect?
That depends on your property. Some RHP locations accept phone payments or mailed checks, while others require Resident Connect. Ask your property manager what options are available. If you have no internet access or cannot use the portal for another reason, RHP may be able to set up an alternative arrangement.
What if my rent amount changes mid-lease?
If your rent increases or decreases, RHP will notify you in writing before the change takes effect. Update the payment amount in Resident Connect to match your new rent. If you are unsure what the new amount is, check your lease or call the office before you submit your next payment.