How to Pay Your Columbia Gas of Virginia Bill
Columbia Gas of Virginia payment methods and where to send your money
Columbia Gas of Virginia (the natural gas utility serving most of central and southern Virginia) accepts payments through four main channels: online through your account portal, by phone, by mail, or in person at a payment location. The fastest and most common method is online—you can pay immediately without fees, and your payment posts within one business day. Phone payments and in-person payments also post quickly but may carry a small fee depending on the method. Mail takes seven to ten business days to arrive and clear, so it should not be your choice if your bill is due soon.
Your bill is due on the date printed on your statement. If you miss that date, Columbia Gas charges a late fee (the amount varies but is listed on your bill) and may eventually disconnect your service if the account stays unpaid for 30 days or more. Knowing your due date and choosing a payment method that works for your schedule prevents both fees and service interruption.
Key Takeaways
- Pay online through your Columbia Gas account at columbiagasva.com to avoid fees and have your payment post within one business day.
- Phone payments (1-800-752-7133) and in-person payments at authorized locations work but may charge a fee; mail takes seven to ten business days and should only be used if your bill is not due soon.
- Your due date is printed on your bill statement—paying after that date triggers a late fee and puts your account at risk of disconnection after 30 days.
- If you cannot pay the full amount by the due date, contact Columbia Gas before the deadline to discuss a payment plan or hardship options.
Paying online through your Columbia Gas account
Log in to your account at columbiagasva.com using your account number and password. If you do not have an online account, you can create one using your account number and the phone number or email on file with Columbia Gas. Once logged in, select "Make a Payment" or "Pay Now," enter the amount you want to pay, and choose your payment date. You can pay immediately or schedule a payment for a future date (up to 30 days ahead).
Online payments are free and post to your account within one business day. If you pay before 5 p.m. Eastern time on a business day, the payment usually shows the next day. Payments made after 5 p.m. or on weekends and holidays post the following business day. You will receive a confirmation number immediately after you submit the payment—save this for your records.
Paying by phone or automatic bank draft
Call Columbia Gas customer service at 1-800-752-7133 to pay by debit card or bank account over the phone. A representative will walk you through the payment and may charge a convenience fee (typically $2 to $5 depending on the payment method). The payment posts within one to two business days. Phone payments are useful if you do not have internet access or prefer speaking to someone, but the fee makes them more expensive than online payment.
You can also set up automatic monthly payments by bank draft (also called ACH or automatic bank transfer). This withdraws the amount due directly from your checking or savings account on a date you choose, usually around your due date. Automatic payments are free and remove the risk of forgetting to pay. To set up automatic payments, log into your online account or call 1-800-752-7133 and provide your bank account and routing number.
Paying by mail or in person
If you pay by mail, write your account number on the check or money order and send it to the address printed on your bill. Mail typically takes seven to ten business days to arrive and be processed. Because of this delay, you should only use mail if your bill is not due for at least two weeks. If your due date is sooner, use online or phone payment instead to avoid a late fee.
In-person payments can be made at authorized payment locations in your area. Columbia Gas lists these on its website under "Payment Locations" or you can call 1-800-752-7133 to find one near you. In-person payments usually post within one business day but may carry a small fee. Some locations accept cash, check, or debit card—confirm what forms of payment they take before you go.
What happens if you miss your due date
If your payment does not arrive by the due date on your bill, Columbia Gas charges a late fee. The amount is listed on your bill and varies by account. The late fee is added to your next bill. Missing your due date does not immediately disconnect your service, but it does put your account in arrears (behind on payment).
If your account stays unpaid for 30 days past the due date, Columbia Gas may send a disconnection notice. This notice gives you a final deadline (usually 10 to 15 days) to pay or contact the company. If you do not pay or make contact by that deadline, the company can shut off your gas. Reconnection requires payment of the full past-due balance plus a reconnection fee. If you receive a disconnection notice, call 1-800-752-7133 immediately—the company may be willing to work out a payment plan if you contact them before the final deadline.
Payment plans and hardship options
If you cannot pay your full bill by the due date, contact Columbia Gas before the deadline to discuss a payment plan. The company offers extended payment arrangements that spread your bill over several months. To set up a plan, call 1-800-752-7133 and explain your situation. You will need to agree to a payment schedule and make those payments on time to keep the plan in place. Missing a payment on a plan can result in disconnection.
Columbia Gas also has a Customer Assistance Program (CAP) for customers with low income or those facing hardship. This program may reduce your bill or help cover past-due amounts. You can learn more about CAP by calling 1-800-752-7133 or visiting columbiagasva.com. may be able to access depends on your household income and other factors, and the application process takes time, so contact the company as soon as you know you are struggling to pay.
Scheduling payments and avoiding late fees
The easiest way to avoid late fees is to set up automatic monthly payments through your online account or by calling 1-800-752-7133. Automatic payments withdraw the amount due on a date you choose, so you never have to remember. If you prefer to pay manually, mark your due date on a calendar and pay at least three business days before it if you are using mail, or the day before if you are paying online or by phone.
If you travel or have an irregular schedule, scheduling a payment online in advance is free and takes two minutes. You can schedule payments up to 30 days ahead, so you can set up several months of payments at once if you want. This removes the risk of forgetting and gives you control over exactly when the money leaves your account.
Frequently Asked Questions
Can I pay my Columbia Gas bill with a credit card online?
Columbia Gas does not accept credit cards through its website to avoid high processing fees. You can pay with a debit card online or by phone, or use a credit card through a third-party payment processor (which may charge a fee). Check columbiagasva.com for third-party options if you want to use a credit card.
What if my payment was rejected or did not go through?
If an online payment fails, you will see an error message immediately. Common reasons include incorrect account number, insufficient funds, or an expired debit card. Fix the issue and try again right away. If you are unsure why it failed, call 1-800-752-7133 and a representative can help troubleshoot. Do not assume the payment went through if you did not receive a confirmation number.
How do I know if my payment was received?
Online and phone payments show a confirmation number immediately after you submit them. Log into your account the next business day to verify the payment appears under "Payment History." Mail and in-person payments take longer to show up—allow seven to ten business days for mail and one to two business days for in-person. If a payment does not appear after that time, call 1-800-752-7133 with your confirmation number or payment details.
Can I pay someone else's Columbia Gas bill?
Yes, you can pay another person's bill if you have their account number. Pay online using their account number, or call 1-800-752-7133 and provide the account number and the amount you want to pay. The payment will be credited to that account. The account holder will see the payment on their bill but may not know who sent it unless you tell them.
What should I do if I receive a disconnection notice?
Call 1-800-752-7133 immediately. Explain your situation and ask about a payment plan or hardship program. The company may delay disconnection if you are working toward a solution. Do not ignore the notice—disconnection can happen within 10 to 15 days of the notice date, and reconnection is expensive and takes time.