How to Pay Your NY & Company Credit Card Bill
Where to send your NY & Company credit card payment
NY & Company issues its credit card through Synchrony Bank, so payments go to Synchrony, not to the store itself. You have three main ways to pay: online through your Synchrony account, by phone, or by mail. The online method is fastest and shows up in your account within one business day. Phone payments take the same time but require you to speak with a representative. Mail payments take 7 to 10 business days to reach Synchrony's processing center, so plan ahead if you use this method.
To pay online, log into your Synchrony account at Synchrony.com or through the Synchrony mobile app. You'll need your card number and online login credentials. If you haven't set up an online account yet, you can create one using your card number and Social Security number. The system will let you make a one-time payment or set up automatic payments from a bank account.
To pay by phone, call the number on the back of your NY & Company credit card. A Synchrony representative will walk you through the payment over the phone. You'll need your bank account information (routing number and account number) or a debit card ready. This method works if you prefer speaking to someone or if you don't have online access.
Key Takeaways
- NY & Company credit card payments go to Synchrony Bank, not to the store, through online, phone, or mail methods.
- Online and phone payments post within one business day; mail payments take 7 to 10 business days.
- You can set up automatic monthly payments online so you never miss a due date.
- Late payments trigger a fee and can raise your interest rate, so paying by the due date shown on your statement matters.
- If you can't pay the full balance, paying at least the minimum due keeps your account in good standing.
How to set up automatic payments
Automatic payments remove the risk of forgetting a due date. Log into your Synchrony account online, go to the payment settings or "Manage Payments" section, and select "Set Up Auto Pay." You'll choose the amount (minimum payment, statement balance, or a fixed dollar amount you set), the day of the month you want it to come out, and the bank account it should pull from.
Most people choose to pay the full statement balance on the due date each month. This way, you avoid interest charges and keep your account current. If you choose the minimum payment instead, interest will accrue on the remaining balance, but your account stays in good standing. You can change or cancel automatic payments anytime through your online account.
What happens if you miss a payment
A payment is considered late if it arrives after the due date shown on your statement. Synchrony typically allows a grace period of about 21 days after the due date before reporting the late payment to credit bureaus, but a late fee kicks in immediately. The fee amount depends on your account history and card terms, but it's usually between $25 and $40 for the first late payment.
If you miss a payment, your interest rate can jump to a higher "penalty rate," which applies to new purchases and sometimes to your existing balance. This rate stays in place until you make six consecutive on-time payments. A late payment also damages your credit score, which affects your ability to borrow money in the future. If you realize you'll miss a due date, contact Synchrony before it happens—sometimes they can work with you on a payment arrangement.
Understanding your statement and due date
Your NY & Company credit card statement arrives monthly and shows your opening balance, all purchases and payments made that month, your closing balance, the minimum payment due, and the due date. The due date is always the same day each month (for example, the 15th). Your statement closing date—when the month's activity is finalized—is different from your due date and usually happens a few days earlier.
Interest charges appear on your statement if you carried a balance from the previous month. The interest rate for NY & Company cards varies by creditworthiness and current market conditions, but you can find your rate in your account or on your statement. If you pay your full statement balance by the due date each month, you won't be charged interest on new purchases.
Payment methods and timing
The method you choose affects how quickly your payment reaches Synchrony and posts to your account. Online and phone payments typically post within one business day, so if you pay on the due date, you're safe. Mail payments take 7 to 10 business days, so you need to send them at least 10 days before the due date to avoid a late fee. Synchrony's mailing address is on the back of your card and on your statement.
If you use a third-party bill payment service through your bank, check with your bank about how long it takes them to send the payment to Synchrony. Some banks send payments electronically (faster), while others mail a check (slower). The timing depends on your bank, not on Synchrony.
What to do if you can't pay the full balance
If you can't pay your full statement balance, you must at least pay the minimum due by the due date to keep your account in good standing. The minimum is usually 1 to 3 percent of your balance, shown on your statement. Paying only the minimum means interest will accrue on the unpaid balance, and it will take much longer to pay off the card, but your account won't be reported as late.
If you're struggling with multiple debts or a temporary hardship, contact Synchrony before your payment is due. They may offer a hardship program, a temporary lower payment, or a payment plan. These options vary based on your situation, so it's worth asking. Synchrony's customer service number is on the back of your card.
Frequently Asked Questions
Can I pay my NY & Company card at the store?
No. The card is issued by Synchrony Bank, not by NY & Company, so you must pay Synchrony directly. The store cannot accept credit card payments. You can only pay online, by phone, or by mail to Synchrony.
What if I pay online but the payment doesn't show up right away?
Online payments usually post within one business day. If it's been longer, log back into your account to confirm the payment was processed. If it shows as "pending," it will post soon. If you don't see any record of it, contact Synchrony customer service to trace the payment.
Does paying early help my credit score?
Paying early doesn't hurt, but it doesn't help your credit score more than paying on time does. What matters is paying by the due date and keeping your balance low relative to your credit limit. Paying early is useful only if it helps you remember to pay or if you want to lower your balance before the statement closes.
Can I change my due date?
Yes. Log into your Synchrony account and look for "Account Settings" or "Manage Account." You can usually change your due date to any day of the month. This is useful if your due date falls before you get paid. The change typically takes effect on your next statement.
What if I want to close my NY & Company credit card?
You can close the card by calling Synchrony at the number on the back of your card. Make sure you've paid off the balance first. Closing a card doesn't remove it from your credit history, but it does lower your total available credit, which can affect your credit score slightly.